Fourth Wall Entertainment Troupe is offering non-tangible services, therefore we do not issue refunds once you order is complete. The customer is responsible for understanding this upon purchasing tickets through our site.
We do realize that exceptional circumstance may take place with regard to the services we provide.
Therefore, we will honor requests for the refunds or exchanges if there is a personal emergency or extenuating circumstances that keep you from attending one of our productions.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests without management approval.
Please give it up to 24 hours for us to respond to your request.
Requests for a refund may be submitted to [email protected] within the period of 2 weeks after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Terms and Conditions.
If you have any further questions or concerns related to our refund policy please feel free to contact us at 209-754-5555 for more information.